Refund and Cancellation Policy
Personalized reports begin processing after verified payment. Refund decisions follow the rules below and applicable law.
Effective 23 July 2026
Refundable situations
- Verified duplicate payment for the same order/service.
- Payment completed but the report was not generated because of a confirmed system failure.
- A material technical error in the delivered file that cannot be corrected within a reasonable period.
- Any refund required under applicable law.
Normally non-refundable
Once a personalized report has been successfully delivered, the service is normally non-refundable except for duplicate payment, confirmed technical error or a legal requirement. Dissatisfaction with an educational result, lender rejection or no score increase does not by itself make the service defective.
How to request
Contact support with the order/payment reference, verified mobile number and reason. Never share PINs, passwords or full card details. Approved refunds are sent through the original payment route where supported.
Processing and audit
Only authorized admins may approve refunds. The system records request, reason, amount, decision, provider reference and processing status in the audit trail.
Cancellations
A pending unpaid order may be abandoned without charge. Once personalized processing starts after verified payment, cancellation is subject to the refund rules above.